Earlier this week, the LVCVA made a stop at The Venetian and The Palazzo to recognize two of the resorts’ team members as “Hospitality Heroes” (Pictured above: Donna Magan at The Venetian – Photo credit: Darrin Bush/Las Vegas News Bureau).
The prestigious awards come during the U.S. Travel Association’s annual National Travel and Tourism Week.
Photo credit: Darrin Bush/Las Vegas News Bureau.
Among the honorees was David Wilhite, a founding team member of The Venetian. Wilhite embodies the true spirit of Venetian unmatched guest service even when facing personal adversities. The hospitality veteran, who recently underwent months of chemotherapy treatment, is a respected table games dealer and is admired among his fellow team members for his courage through personal challenges. Wilhite said it’s about always having a positive attitude. “I’ve never had a negative attitude in 25 years of being in the business. I really enjoy coming to work everyday.”
The LVCVA also recognized front desk agent Donna Magan for her sincere guest interaction and caring nature. She is heralded by her team members as a role model, mentor, leader and a friend. Every interaction Magan has comes straight from the heart and the pride she shows in her work makes her an invaluable asset to The Venetian. “I love The Venetian. I’ve been here for eight years and have no intentions of going anywhere else – this is home to me,” said Magan.