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Robot Butlers Recharge Guest Experience at Vdara Hotel & Spa in Las Vegas

July 9, 2018 by  

Robot Butlers Recharge Guest Experience at Vdara Hotel & Spa in Las Vegas
Vdara Hotel & Spa welcomes the newest additions to its team with Fetch and Jett – two Relay robots responsible for delivering snacks, sundries, and even spa products directly to guest suites. 

These talented bots work alongside their human colleagues to transport an array of frequently forgotten and requested amenities including shaving and dental kits as well as tasty bites and drinks from Market Café.

Fetch and Jett robots deliver snacks, sundries, and even spa products directly to guest suites

Fetch and Jett robots deliver snacks, sundries, and even spa products directly to guest suites

“Fetch and Jett are a fun and convenient addition to our team at Vdara. Guests enjoy the novelty of having their morning coffee and other items delivered by a robot, which frees up time for the rest of our staff to focus their energy on requests that require a higher level of service,” said Vdara General Manager Mary Giuliano. “We’re committed to creating special experiences for each guest, and I’m certain this will be a memorable one.”

Designed and built by robot developer Savioke, Fetch and Jett are fully autonomous indoor delivery robots that use advanced technology to seamlessly navigate around people and objects. The robots can prioritize multiple requests and wirelessly communicate with the hotel’s systems – even operating the elevators autonomously. Upon receiving a request, a hotel employee will load items into the robot’s compartment before inputting the guest’s room number and hitting the “GO” button. Its secure, tamper-proof lid prevent items from being removed until the robot reaches its destination.

Fetch and Jett will call a guest’s room when they arrive and once the door opens, their lids will automatically unlock for guests to retrieve their snacks and travel kits. After removing their items, Fetch and Jett will ask the guest for feedback on their service before traveling back to their docking stations – typically taking less than five minutes to complete a delivery.

As a hat-tip to the property’s dog-friendly policy, Fetch and Jett’s exterior resembles the coats of different canine breeds. The helpful (and housebroken) robots provide a fun and refined experience for guests at the hotel and spa.

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